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For years, Contact Centre as a Service (CCaaS) has promised efficiency. Voice queues gave way to omnichannel dashboards; simple scripts became chatbots; and Robotic Process Automation stitched together the gaps. Much of it worked, up to a point. But for resellers and integrators, the story became monotonous: platforms converged, features blurred, and margins thinned. Enter real-time agentic automation . Most CCaaS estates still rely on scheduled updates, nightly batch jobs, o

Tim Butchart, CEO TrustPortal, September 2025 With Real-Time Agentic Automation, $$ saved and Productivity increases Robotic Process Automation (RPA) promised much: “digital workers” that could handle the repetitive keystrokes and system hops that slowed back-office operations. To a degree, it delivered. But the limitations became clear almost as quickly as the pilots went live. Deloitte found that only 3 per cent of adopters ever reached enterprise scale; EY noted that as ma

Hyper-Automation to Real-Time Agentic Automation: A CTO’s Perspective The technology world rarely stands still. For years, enterprises have pursued HyperAutomation — stitching together RPA, BPM, AI and integration platforms to accelerate digital transformation. Yet despite billions invested, the results often underwhelm. Too many processes remain slow, too many silos persist, and too many legacy systems are left untouched. The next wave is different. Real-Time Agentic Automat

In the fast-paced world of call centres, manual data entry errors can silently erode efficiency and inflate costs, often going unnoticed until significant damage has been done. These errors not only impact call centre scores but also ripple through industries such as insurance, healthcare, utilities, and financial services, where accuracy is paramount. For directors overseeing these operations, understanding the hidden costs of manual data entry is crucial, as even minor disc

In today's digital-first world, legacy systems aren’t just technical debt, they’re strategic assets. As CTOs, our challenge isn’t replacing these systems; it’s empowering them to deliver new digital experiences without disrupting what is already in place. TrustPortal’s Agentic real-timeHyperAutomation platform does exactly that—seamlessly transforming old systems into agile, automated engines. Instant Legacy Integration with HyperAPI Only about 10% of enterprise systems offer

TrustPortal, the pioneers of Real Time Agentic HyperAutomation announce the appointment of new senior leaders to steer the next phase of growth and innovation for the business. Tim Butchart joins as Chief Executive Officer , he brings decades of experience leading enterprise technology businesses, with a strong track record of accelerating growth and scaling operations globally. He has held executive leadership positions at Fujitsu, SGI, Hitachi, and several high-growth soft

Join Nikki North, Intelligent Automation Product Manager at NewDay, as she explains how TrustPortal transformed their approach to contact...

We're thrilled to be joining colleagues at AWS Connect this week to discuss 'Transforming Customer Experiences'. Lively knowledge share is expected on the topics of: Driving customer success through real-world implementations Transforming customer experiences with innovative solutions Creating seamless experiences using AI, HyperAutomation and human connection Transforming agents into empowered customer advocates Turn contact centres into strategic drivers of business growth

By Chris Lamberton, CEO at TrustPortal At TrustPortal we're deeply invested in the concept of Agentic AI being able to transform a companies operations - and in fact we're one of the few companies that supports large numbers of different types of Agent But lets get real ... there's far too much hype about Agentic AI immediately going to take over operations and fully replace people To illustrate this let’s role-play making the decision to adopt Agentic AI, for those people ac

By Alf Saggese, Chief Revenue Officer at TrustPortal GenAI holds huge potential for enhancing services by raising productivity and...

By Alf Saggese, Chief Revenue Officer at TrustPortal Despite pouring massive budgets into improved customer services and experiences, via...

By Alf Saggese, Chief Revenue Officer at TrustPortal With so much noise buzzing around GenAI, the much-hyped promise of ‘Internet of...

By Alf Saggese, Chief Revenue Officer at TrustPortal Enterprise automation leaders are urgently seeking innovative ways to fuel growth...

By Alf Saggese, Chief Revenue Officer at TrustPortal In a relentless pursuit of efficiency and cost reduction, one area under intense...

TrustPortal is proud to be participating at Automations Fest 2023, hosted by the AWS Automations Solutions business, that kicks off on 11...

By Alf Saggese, Chief Revenue Officer at TrustPortal To sustain business, then start fuelling growth, forward-thinking organisations...

By Alf Saggese, Chief Revenue Officer at TrustPortal Most transformation leaders I speak with across Utilities companies are looking for ...

LONDON– 25 April 2023: TrustPortal, a worldwide HyperAutomation 2.0 pioneer, announced today the availability of Connected Automation for...

By Alf Saggese CRO TrustPortal I remember when the Robotic Process Automation (RPA) category launched back in 2011. Like many, I...