top of page
HyperDesktop

HyperDesktop

Solution

One agent desktop. Every system. Every channel.

TrustPortal HyperDesktop is a real-time, no-code, GenAI-powered agent desktop that transforms how contact center teams work - across any system, any channel, and any scale.

​

Built to integrate directly into leading agent desktop applications like Amazon Connect, HyperDesktop pulls in data, drives automation, and guides agents through tasks - even when working with legacy systems that lack APIs.

HyperDesktop

Why TrustPortal HyperDesktop?

Boost productivity by up to 50%

Works with all systems — even without APIs

Fully embedded in agent tools like Amazon Connect

No coding or changes to your existing systems

Go live in days, not months

Cut training time and eliminate errors

How It Works

HyperDesktop

1.

Runs Directly Inside the Agent Workspace

HyperDesktop is fully embedded within platforms like Amazon Connect, eliminating the need for agents to switch between tools. Everything they need is right in front of them - no extra windows, no friction.

2.

Generates Real-Time Customer 360 Before the Call Starts

As soon as a call is routed, TrustPortal pulls relevant customer data from multiple systems - even legacy ones without APIs - and presents a complete view instantly. This screen pop saves time and gives agents full context before they even say "hello."

3.

Guides Agents Through Simplified, Smart Workflows

Forget complicated screens and manual steps. HyperDesktop provides dynamic, step-by-step workflows tailored to the task at hand. Agents get a clear, error-proof path to resolution - reducing training time and boosting confidence.

4.

Uses GenAI to Handle Emails, Knowledge Lookups & More

GenAI powers smart features like intent recognition, automated email replies, and instant knowledge suggestions - helping agents move faster and deliver more accurate answers with less effort.

5.

Automates Post-Call Tasks With No Re-Keying

Once the call ends, HyperDesktop completes backend updates, logs notes, triggers follow-ups, and more - automatically. Agents stay focused on the next customer, not admin work.

6.

Connects Seamlessly Across Your Entire Tech Stack

Whether your systems are new, old, API-enabled or not, HyperDesktop connects them all. It integrates data and actions across cloud platforms, on-prem apps, and disconnected legacy systems - securely and in real time.

HyperDesktop

Built for Enterprise Use

Works Seamlessly on Top of Existing IT Systems No need to replace or modify your current infrastructure. HyperDesktop overlays your existing tech stack, including CRM, BPM, and legacy systems - bringing automation and simplicity without disruption.

No APIs Required Whether your systems are modern or decades old, HyperDesktop connects to them with or without APIs. That means real-time integration is possible across even the most complex or siloed environments.

Triple-Layer Security with Full Audit Trails Enterprise-grade encryption, secure user access, and detailed audit trails are built in. HyperDesktop is designed to meet strict regulatory and compliance requirements out of the box.

Scales from 10 to 10,000+ Agents Whether you're running a single team or a global contact center, HyperDesktop scales effortlessly. It delivers consistent performance and reliability at any size — with usage-based pricing to match.

Lets see it in Action

HyperDesktop

HyperDesktop

Ready to Maximise Your Agents and
Your Agent Desktop Investment?

With HyperDesktop, there is no-code setup, no rip-and-replace - just smarter work, delivered fast.

bottom of page