Trusted at Enterprise Scale
Powering transformation for the world's most demanding industries, across telco, utilities, financial services and more!
Trusted by Global Clients
Global Impact Stories
TELECOMS
Telefónica:
€50M Per-Year Savings
Telefónica is the largest company in Spain, and needed to digitally transform its 12,000-seat contact center - handling over 200,000 daily interactions - without replacing existing core systems.
Solution:
TrustPortal orchestrated AI, digital workers, and agents across all channels and existing systems, delivering real-time guided workflows and seamless self-service.
Outcomes:
- €50 million in savings per year, €300m savings so far!
- Transformed 90% of calls - yet delivered in 1 year
- Average call time reduction of 40-50%
- 39% OPEX reduction
- 85% agent adoption within weeks
- 30% drop in attrition
- +5 point NPS/customer satisfaction improvement
UTILITIES
EDF Energy: 98% Process Completion Across 40+ Services
EDF is one of the UK's largest Utilities companies, and aimed to accelerate front-office operations, reduce training times, and improve customer experience without disrupting legacy systems.
Solution:
TrustPortal automated over 40 processes with guided digital user-interfaces and a combination of deterministic and AI-driven workflows.
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Outcomes:
Enhanced multi-channel engagement
- 98% process completion rates
- Faster and more accurate service delivery
- Reduced advisor training requirements
FINANCIAL SERVICES
MetLife: $24M Direct Savings from Transforming Claims
MetLife is a very large US Insurer, and sought to modernise and automate end-to-end claims processing to improve speed and reduce manual effort.
Solution:
TrustPortal delivered intelligent orchestration across existing systems and robots—without code changes or new software.
Outcomes:
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$120M total value generated
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$24M directly attributed to TrustPortal
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50% faster claims resolution
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Improved customer and employee experiences
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