EDF Energy - Orchestrating a virtual workforce with real-time Agentic Automation Chris LambertonMar 21, 20240 min readUpdated: Oct 14, 2025Rated NaN out of 5 stars.
The 'Omni-Consumer' and the Utility paradox: Why legacy CX can't keep up and how Real-Time Agentic Automation changes the game
Interesting to see how Agentic Automation can power up a virtual workforce in this leading energy provider.