On Oct 7th 2020, Blue Prism launched Service Assist, their new product for Automating Next Generation Contact Centers with an AI-Powered Digital Workforce that Transforms Customer Experiences. And its powered by TrustPortal!
In a unique collaboration, TrustPortal is providing the core solution behind Service Assist, helping Blue Prism customers transform front-office and end-to-end processes. TrustPortal has a unique architecture and simplicity that allows Service Assist to be 10% of the cost of traditional digitisation and automation approaches
See the announcement and video here:
TrustPortal and Blue Prism have been featured in a new Digital Bulletin feature, describing how TrustPortal was key to transformation of Telefonica's front-office.
As the biggest company in Spain, their requirements were extreme including typically handling 100,000 calls per day and some days up to 250,000.
Yet the transformation undertaken by Telefonica using Trustportal and Blue Prism delivered significant operational improvements, as described by Javier Magdalena Pinilla, Telefónica Spain’s Director of Simplification and Robotisation
“We needed to let our people help our customers, to talk with them, and assure the quality of our services,” says Magdalena. “We automated around 70% of the tasks that these people were doing on a day-by-day basis, and the result of that is that we reduced the time taken by between 30 and 50%. “The people that are working with these tools have told us that their work is better than before, so we are very happy with the programme.”
Blue Prism Honours TrustPortal as Key Partner at Blue Prism World Virtual 2020. Our fantastic team at TrustPortal is Acknowledged for Helping Enterprise Customers Drive Their Digital Transformation via Blue Prism’s Digital Workforce. TrustPortal received an award for its excellence in delivering Blue Prism’s connected-RPA offering. “We’ve built a true community of intelligent automation pioneers, innovators, developers and doers at Blue Prism,” says Linda Dotts, Chief Partner Strategy Officer for Blue Prism. “This community is our lifeblood, which enables us to deliver one the most versatile and successful digital workforces on the planet. Congratulations to TrustPortal for showing us what’s possible and for making Blue Prism truly the sum of our parts.” Chris Lamberton, CEO at TrustPortal says, "our innovative and dedicated team have delivered outstanding new functionality this year at an unrivalled pace. We are passionate about our TrustPortal product and steadfast in our focus of delivering success with Blue Prism and our customers". An award well deserved by the most innovative and #dedicated RPA team in the business.