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Too many screens, too much wasted time - TrustPortal transforms workflows with Real-time Agentic Automation. Click on the document below to read further.

1. Real-time agentic automation becomes operational bedrock Agentic automation will move from “innovation project” to operational necessity. By the latter half of the decade, organisations will rely on autonomous agents to make and execute a meaningful share of everyday decisions not in strategy decks, but on the front line: customer interactions, exceptions, approvals, resolutions. This is not automation bolted on. It becomes part of the enterprise nervous system. 2. Softwar

January 2026 David Linten CTO, TrustPortal I’m once again looking forward to attending TechEx Global 2026 in London at Olympia from 4-6 February; it's been a firm date in my diary for some years now and for good reason. Situated at the intersection of AI, cyber-security, IoT and real-time automation, the conference presents a rare opportunity to examine the structural challenge we face: how to convert legacy systems, operational silos and human-centred workflows into seamless

December 2025 Michelle Sims, COO, TrustPortal The recent Gartner feature on AI debt offers one of the clearest explanations yet of a challenge every modern organisation now faces. AI debt isn’t a failure and it isn’t a warning to slow down, it's the natural consequence of innovation running ahead of the systems, processes and governance frameworks that support it.  In truth, we have lived with versions of this for decades; in data quality, in systems integration, in overlapp

Every few years someone releases a report that claims to have spotted where the world is heading. Most are half right at best. McKinsey’s new eighteen-arena map feels different. It is broad in scope and is grounded in real indicators. It invites you to picture an economy that is stretching into new territory at speed. The more you stare at the chart the clearer the pattern becomes. Eighteen very different sectors but with one common requirement; real time operations. Anythin

AgenticAI will continue to advance learning, reasoning, planning but Agentic Automation creates business performance today.

The latest IBM CDO report (see above), paints a familiar picture. Organisations everywhere are pushing hard into AI, but many quietly admit that the ground beneath them isn’t quite firm enough to carry that ambition. The desire to modernise is strong; the pressure to move faster is stronger still. Yet somewhere between vision and execution sits a harder truth: leaders know what they want to achieve, but remain unsure whether their data, systems, and operating rhythms are trul

A considered response from TrustPortal Each year, the market waits for Gartner’s Technology Trends to set the tone. Some years it’s noise and some years you could say it’s déjà vu. The 2026 predictions seem to be different. This time, the signal is clear and it points directly to the space we’ve been building toward at TrustPortal for years. Gartner names three forces that they foresee will shape the next chapter: multi-agent systems , domain-specific intelligence and AI-nat

Why disciplined, real-world consulting, not hype, determines whether agentic automation succeeds. Download the full guide here: Real-time agentic automation is rising fast and every corner of the industry feels the pull: BPO consultants , Systems Integrators (SI's) , CCaaS and CRM VAR's , enterprise architects , process excellence teams , in-house transformation leads . Everyone wants to bring this capability to clients or internal stakeholders, but the truth is simple: techn

HyperMail from TrustPortal Every morning, the same story plays out. Requests, approvals, complaints, updates; all landing in crowded inboxes. By lunchtime, messages are half-read, forwarded, forgotten, or buried under the next wave.It ’s easy to shrug it off as “just email.” But inside most organisations, that’s where work begins and too often, where it gets stuck. It’s not just a nuisance; it’s a quiet drain on time, focus, and customer goodwill. The Modern Maze of Communica

https://gamma.app/docs/Are-You-Real-Time-Ready-bp3misnfzix4xr9 Click the link to dive into the quiz. Have fun and let us know how you do. Of course, this is a fun way to check-in on your 'Real-Time Agentic Automation' readiness but if you have a particularly challenging project that you would like to discuss, book a Discovery Call on our Contact Page here: Contact Us | Speak with a TrustPortal HyperAutomation Expert

How TrustPortal view the changes for business process Evolutionary Agentic Automation If you’ve ever wondered how to make digital transformation truly deliver, this short video is your starting point. It explains how TrustPortal  brings together people, robots, and systems to create real-time, intelligent workflows  that transform the way organisations operate from contact centres to back-office functions and beyond. What this video will explain In just a few minutes, you’ll

If you’ve ever worked in a busy contact centre, you know the story; agents juggling multiple systems, customers repeating details, processes dragging on far too long. Every delay costs not only time and money but patience, morale, and customer trust. That’s why TrustPortal’s real-time Agentic Automation  is redefining what “transformation” really means for contact centres. In our latest video, you’ll see how TrustPortal unifies complex, multi-channel processes ; across voice

Every customer-facing operation knows the story: too many systems, too little time.Agents juggle CRM screens, spreadsheets, and legacy tools while trying to keep conversations human. It’s draining, inefficient, and worst of all entirely preventable. In this short video, we explain how TrustPortal’s real-time Agentic Automation  transforms the advisor experience; guiding them step by step, automating repetitive tasks, and delivering customer outcomes faster and more accurately

See How Real-Time Agentic Automation Connects CRM and BPM Every enterprise talks about transformation.But behind the slogans, most teams still wrestle with the same old problem; systems that refuse to work together. Agents switching screens.Processes stalling between CRM and BPM. Customers waiting while data catches up. It’s the silent drag on every operation. In this short video, see how TrustPortal’s real-time Agentic Automation  changes that story; connecting people, proce

October 2025 Julie Cumberland Every organisation has its quiet frustrations, the slow systems, the duplicate screens, the data that never quite flows the way it should. One small step for man..... one giant leap for mankind You don’t need a consultant’s deck to tell you that these small in-efficiencies, multiplied by the thousand little moments of every day, gradually erode performance and patience alike. They steal time, attention, and energy from the people who should be g

October 2025 “When CRM Meets BPM: The Agentic Automation Awakening" There’s a quiet truth in every large enterprise; your CRM and BPM systems, as solid and familiar as they are, have become a comfort blanket. They’ve been the backbone of sales, service, and operations for years; yet behind the dashboards and workflow charts, the same old friction remains. Data scattered, manual hand-offs, silos as stubborn as ever. Now imagine they finally work together , not as distant cousi

How Real-Time Agentic Automation Is Transforming the Business Processes of Telecom Providers October 2025 ©TrustPortal The call centre agent leans closer to the screen; five systems open, three passwords forgotten, one irate customer on hold. Somewhere between billing, provisioning and complaints management, the process has broken down. For many telecoms providers, this moment encapsulates a decades-old dilemma: world-class networks sitting on top of outdated, tangled busines

Walk into a modern boardroom and you’ll hear the same incantations: digital transformation, customer-first, operational resilience.  They are slogans; abstractions. Yet the true test of an enterprise can be fought in the unseen theatre of the contact centre, it’s a ripple in the business pond that can create waves of change.  Here, every day, it’s where reputations are tried and judged in real-time. Customers call; agents click; systems either help or hinder. The verdict is s

TrustPortal - true Real-Time Agentic Automation For as long as we’ve been automating customer interactions, there has been a nagging tension: the more powerful the automation, the less visible it becomes. To the customer, it often feels like a black box. You press a button, data disappears into a system, and after an uncertain pause, a decision appears. For high-stakes interactions; banking, insurance, utilities, healthcare, that opacity is a problem.  Agentic automation, the