Our Platform
Our industry first enterprise HyperAutomation platform operates at the top of the tech stack: enabling all tasks within any end-to-end work process to be performed by the most appropriate ‘workers’ and tools: people, multi-vendor robots, our MiniBots, AI and digital tech.
Our patented platform intelligently augments and orchestrates these workers and tools in real-time, using dynamic digital UI’s so they seamlessly operate together as unified super resources: precisely choreographed to hugely simplify and enhance employee and customer interactions.
Now picture employees and customers using dynamic digital interfaces and channels: seamlessly, securely and precisely coordinating robots to interact with legacy systems and AI, with our super-efficient MiniBots making API calls – and all tasks being performed at warp-speed.
Delighted front-to-back-office employees, no longer access multiple systems, instead they dynamically receive “next best interactions” fuelled by contextual intelligence, instantly available across every channel: and all stages of the work process.
Here’s one way the platform transforms the contact centre
Your customers can also experience transformed services by self-serving through any digital channel - with simple robot-guided interactions.
Transformed end-to-end processes can be delivered to everyone, in any location, using any device: allowing home and mobile working, for any process - regardless of existing constraints
Key platform features
Multi-channel transformation
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Work across all channels including web, mobile, chatbot, voice recognition, chat, IVR, telephony etc - with very high re-use of automation work assets across channels
Supercharged robots
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Mix and match robots from any vendor and / or our MiniBots to get maximum automation productivity, at minimum cost
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Choose robots from any vendor and / or our MiniBots to get maximum automation productivity, at minimum cost
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Enable one person to use multiple robots and / or MiniBots to accelerate each step of the process
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Robots and / or MiniBots can drive “next-best-interactions” to vastly simplify employee work and customer interactions
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Our API MiniBot ensures optimal robot utilisation: allowing 1 robot to support 10-15 people
Seamless universal integration
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Easily integrates with existing ways of working to minimise user training
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Seamlessly augment existing corporate systems: website, intranet, CRM, ERP, BPM etc
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Simple utilisation of any new technology including AI, OCR, ML and more
No hassle accelerated deployment
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Ready on-premises and SaaS - with proven enterprise scalability and 24x7 resilience
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No coding required
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No change to existing systems or mass data migration needed
Our unique toolset for work transformation
Widest Choice
Optimal security and compliance
Highest performance
Any channel
Platform in action
