Our Platform
Our industry-first advanced HyperAutomation platform is an agile, no-code, digital transformation layer seamlessly operating on top of the oldest, most complex IT estates
The platform also universally interconnects and augments new & existing processes, core systems, digital channels and innovative ways of working.
Our platform's patented, intelligent orchestration engine, enables people, multi-vendor robots, our MiniBots, digital and AI tools to simultaneously co-work in real-time as an augmented workforce.
Together, they transform all processes, of all complexities: from the front-office to the back-office, across all channels.
Where human experience and AI insights are instantly required at each process step, handoffs are made simple via robot created, intuitive digital user interfaces. They guide employees and customers, in real-time.
These robot guided journeys enable everyone to easily experience much simpler, optimal, digital interactions and next best interactions. They're proven to result in transformed digital services.
How our platform works
Here’s one way the platform transforms the contact centre
Unique platform features
Augment all types of digital workers
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Bring your own robot - optimized out of the box for Blue Prism RPA, while natively working with RPA tools from Automation Anywhere, Microsoft, NICE and UiPath
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Intelligent real-time orchestration of multiple robots, so your robot estate can be “sweated” to operate in parallel: working faster much more productively
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Robots create digital user interfaces for each process step in real-time based on data received. The whole layout, content, look and feel is entirely dynamic and changeable in real time
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We enable robots and / or our MiniBots to drive these “next-best-interactions” in a real-time guided journey to vastly simplify employee work and customer interactions
Our MiniBots
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Our API MiniBots enable higher-speed connectivity, via HTML or REST API's, to multiple digital systems: faster and easier than traditional robots
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Our Tasks MiniBots also reduce the expense of requiring separate BPM tools
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MiniBots deliver further savings, greater processing speed and productivity
Multi-channel transformation
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Easily works across all channels including web, mobile, chatbot, voice recognition, email, chat, IVR, SMS, telephony and more
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Very high re-use of automation work assets across channels
No hassle accelerated deployment
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SaaS and on-premises, with proven enterprise scalability and 24x7 resilience
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Look-and-feel configurable and can be embedded into existing systems
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No coding required, no change to existing systems or mass data migration needed
Seamless universal integration
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Connects with and extends scope of all ages of technologies
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Seamlessly augments existing corporate systems: website, intranet, CRM, ERP, BPM etc
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Simple utilisation of any new technology including AI, OCR, ML and more
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ROI is achievable in months: at 10% of the cost of traditional approaches
Easy to use securely at scale
Easy to use for process designers
Easy to use for employees
Hyper scalable & available
Ultra-secure compliant scalable
Designing transformed processes is easy for skilled RPA developers working with SMEs using a familiar design process that only takes several days to learn.
Our platform can be used on any device anywhere. Our robot guided approach to working via intuitive digital UIs, ensures optimal user performance - with minimal training.
Our platform's extreme scalability is proven by its real-time support of 10,000's of devices or users. It's also extremely available with 99.999% up-time, DR, auto-recovery, no loss of data.
All end-to-end process data is triple encrypted down to each user and device, with tamper-proof blockchain, GDPR/PSD2 compliant. Proven mission-critical scalability.