Our Platform
Our industry-first enterprise HyperAutomation 2.0 platform is an agile, no-code, transformation layer seamlessly operating on top of the oldest, most complex IT estates, while universally integrating with and augmenting existing processes, core systems, traditional and digital channels and existing ways of working.
Our platform's patented capabilities enable real-time intelligent orchestration and augmentation of people, multi-vendor robots, our MiniBots, digital and AI tools as unified, hyper-productive, super resources, working at enterprise scale: from the front-office to the back-office, across all channels.
Each step within any end-to-end work process, of any complexity and business function, is precisely performed by the most appropriate combination of robotic and human 'workers:' augmented by tools such as digital and AI – all within seconds.
Employees and customers are guided in real-time, via robot generated UIs, that are intelligent, intuitive and contextual, so they gain much simpler, more valuable, digital interactions and next best interactions: proven to result in transformed services and experiences.
How TrustPortal's Platform works
Here’s one way the platform transforms the contact centre
Key platform features
Supercharged robots
-
Bring your own robot - multiple vendor robots easily ‘plug into’ our platform to perform tasks within any end-to-end process
-
Intelligent real-time orchestration of multiple robots - existing robots can be “sweated” to be more productive at minimum cost
-
Pre-integrates with any RPA design studio, so only existing skills needed to create HyperAutomated processes
-
Our API & Task MiniBots enable high-speed API connectivity to multiple digital systems, delivering further savings, processing speed and productivity
-
Robots and / or MiniBots can drive “next-best-interactions” to vastly simplify employee work and customer interactions
Multi-channel transformation
-
Work across all channels including web, mobile, chatbot, voice recognition, email, chat, IVR, SMS, telephony and more
-
Very high re-use of automation work assets across channels
Seamless universal integration
-
Easily integrates with existing ways of working to minimise user training
-
Seamlessly augment existing corporate systems: website, intranet, CRM, ERP, BPM etc
-
Simple utilisation of any new technology including AI, OCR, ML and more
No hassle accelerated deployment
-
SaaS and on-premises, with proven enterprise scalability and 24x7 resilience
-
Look-and-feel configurable and can be embedded into existing systems
-
No coding required, no change to existing systems or mass data migration needed
Our unique HyperAutomation 2.0 toolset
Widest Choice
Better than banking security and compliance
Highest performance
Any channel
Platform in action
