Our industry-first HyperAutomation 2.0 platform delivers better work, smarter by intelligently orchestrating and guiding your people, multi-vendor robots, digital and AI tools to interoperate in real-time at scale, as an augmented, connected, digital workforce.
The result is high-speed digitisation, automation and staff hyper-productivity across your organisation's entire operations. You'll provide the best possible services and experiences, across every channel and beyond, that are frictionless personalised and profitable.
We prove and evolve our patented HyperAutomation 2.0 capabilities in digital transformation projects within mission critical environments at Telefonica, EDF, MetLife, IBM, A1 Telecom and others.
So, we provide a smarter way of liberating your enterprise from the complexity cost and effort of automating and digitising end-to-end services.
TechMarketView say we address some of the key problems limiting automation adoption, its scaling and de-risking transformation across legacy systems.
Bloor Research view us as the next state of business automation based on systems you can trust.
It's HyperAutomation 2.0 with purpose-without the hype
Customer first approach
“Customer care is our obsession. Quality is our obsession. Human workers working hand in hand with digital workers is the way we’ve transformed our customer care areas. Our people feel their work is better with digital workers and the results are incredible.”
Director of Automation and Process Simplification Telefónica
Over 30% operational costs savings delivered in 1 year
Other smart work transformers
Here’s how we’re HyperAutomating digital services and experiences across the contact centre
What you gain
Our customers are experiencing these real-world outcomes:
Automated and digitised front-office to back-office, end-to-end, processes: no matter the age and complexity of existing systems
Easy augmentation of existing processes, core systems, digital services, all channels, and ways of working
Over 50% faster service completion times and hugely improved customer service across all channels, with reduced employee training and 30% less attrition
More for less
Hugely augment and improve the scope of existing automation and other tech investments
Cost reductions of over 30% in one year, with potential for over 50% savings through multi-channel self service capabilities
Unparalleled ROI and TCO achieved in months, not years: and at 10% of the cost of traditional digitisation and automation approaches.
Enhanced digital experiences
New levels of work performance and error removal – with reduced staff training and enhanced satisfaction, with +5 CSI scores
Robot-guided, real-time intelligent, intuitive, contextual dialogues and interactions across all employee and customer touchpoints
Much simpler, more valuable, digital interactions and next best interactions equal transformed services and experiences
Start your digital work transformation journey
Using our platform’s unique HyperAutomation capabilities, you’ll soon be designing and delivering, better, smarter front-office to back-office work: across every channel, throughout your enterprise.
Reduce demands on your IT
No coding and no system integration is required no matter the age size and complexities of systems. This means faster time to value without costly change impacts.
Easy to use for all
Our intuitive platform and robot guided approach to working means minimal user training. Designing transformed processes is also easy for skilled RPA developers.
Our customers are achieving work transformation in months that would have previously taken vast teams of people years to complete.