Our industry-first HyperAutomation 2.0 platform delivers better work, smarter by intelligently orchestrating your people, multi-vendor robots, digital and AI technologies to work together in real-time: hyper productively, at hyper scale.
Our platform uniquely guides your employees AND customers with real-time dialogues to deliver and receive HyperAutomated, end-to-end, digital services and experiences, across every channel, that are frictionless personalised and profitable.
It’s HyperAutomation 2.0 with purpose - without hype.
Our patented HyperAutomation capabilities have been exclusively proven and continually evolved within mission-critical, real-time, front-office to back-office environments. It means we deliver the smartest way of liberating your enterprise from the complexity cost and effort of automating and digitising end-to-end services.
Bloor Research view us as the next state in the evolution of business automation. TechMarketView say we address some of the key problems limiting automation adoption and its scaling, particularly in the customer service environment.
Customer first approach
We’re increasingly core to mission-critical digital work transformation initiatives across Telefonica, EDF, MetLife, IBM, A1 Telecom and many others: enabling them to achieve hugely valuable outcomes.
“Customer care is our obsession. Quality is our obsession. Human workers working hand in hand with digital workers is the way we’ve transformed our customer care areas. Our people feel their work is better with digital workers and the results are incredible.”
Director of Automation and Process Simplification Telefónica
Over 30% operational costs savings delivered in 1 year
Other smart work transformers
Here’s how we’re HyperAutomating employees' and customers' digital services and experiences across the contact centre
What you gain
Our customers are experiencing these real-world outcomes:
Automated and digitised front-office to back-office, end-to-end, processes: no matter the age and complexity of existing systems
Easy augmentation of existing processes, core systems, digital services, all channels, and ways of working
Over 50% faster service completion times and hugely improved customer service across all channels, with reduced agent training and 30% less attrition
More for less
Hugely augment and improve the scope of existing automation and other tech investments
Cost reductions of over 30% in one year, with potential for over 50% savings through multi-channel self service capabilities
Unparalleled ROI and TCO achieved in months, not years: and at 10% of the cost of traditional digitisation and automation approaches.
Enhanced digital experiences
New levels of work performance and error removal – with reduced staff training and enhanced satisfaction, with +5 CSI scores
Robot-guided, real-time intelligent, intuitive, contextual dialogues and interactions across all employee and customer touchpoints
Much simpler, more valuable, digital interactions and next best interactions equal transformed services and experiences
Start your digital work transformation journey
Using our platform’s unique HyperAutomation capabilities, you’ll soon be designing and delivering, better, smarter front-office to back-office work: across every channel, throughout your enterprise.
Reduce demands on your IT
No coding and no system integration is required and our intuitive platform means minimal user training and reduced change impacts.
Although we help you transform processes, we can still smoothly integrate with your current ways of working too.
Our customers are achieving work transformation in months that would have previously taken vast teams of people years to complete.