End-to-end digitisation
Use our platform to deliver better work, smarter by easily enabling totally digitised end-to-end processes, from the back to front-office and beyond.
Achieve this easily regardless of the age, complexities or challenges of your IT environment.
Most enterprises miss out on digital transformation opportunities as they’re constrained by legacy IT environments, manual, paper-heavy and inefficient processes and broken digital journeys.
Traditional approaches include replacing core systems or creating new, bespoke digital services, but are hampered by the complexity, cost, time and staff investment needed.
For years, we’ve been helping global organisations create real-time, end-to-end, digital processes and services that seamlessly work on top of old, complex, IT systems and with newer digital technologies too.
How we automate and digitise services across the enterprise
Our capabilities are continually proven in 12,000 seat Contact Centre environments handling 200,000 daily calls.
TrustPortal provides a no-code, SaaS-based HyperAutomation layer. It intelligently orchestrates multi-vendor software robots, TrustPortal’s MiniBots, digital, AI tools and employees in real-time as an augmented digital workforce.
Working together, this workforce rapidly automates, digitises and transforms end-to-end processes of any complexity and function. Process transformations are achieved across front-office to back-office operations and beyond - at any scale.
You’ll then provide a vast range of digitally transformed services, across all work functions. You'll achieve this irrespective of the number, age, or complexity of existing systems – faster and easier than ever for much less.
How our customers are digitising services
“Customer care is our obsession. Quality is our obsession. Human workers working hand in hand with digital workers is the way we’ve transformed our customer care areas. Our people feel their work is better with digital workers and the results are incredible.”
JAVIER MAGDALENA
Director of Automation and Process Simplification Telefónica
Over 30% operational costs savings delivered in 1 year
“TrustPortal enabled 50% time reductions to manage complex claims activities which were transformed into faster, more efficient, higher quality services"
$24 million
of value supported by TrustPortal
Key benefits
Accelerate digital services, lower costs
Achieve transformed end-to-end services and 90% less operational costs. Increase process compliance, efficiency, accuracy and quality
New enhanced services
Add new high value, lower cost channels including employee and customer self-service web portals. Achieve process transformation without coding, delivered at lower cost in weeks – not years
Better work experiences
Robot-guided, real-time dialogues and interactions raises employee work quality, productivity and satisfaction, lowers training time from months to weeks and churn from 30-10%
Gain results & ROI faster for less
Digitally transformed services are delivered in months, ROI achieved in months and at 10% of the cost of traditional digitisation and automation
Our unique features
Intelligent real-time orchestration of multi-vendor robots, MiniBots, Chatbots, AI tools and employees. Together, they rapidly automate and digitise end-to-end front-office to back-office services and beyond.
Employees and customers supported via robot-guided, real-time dialogues and interactions. Presented as sophisticated, intuitive digital user interfaces, they are intelligent, contextual and consistent, across all process steps.
Platform user interfaces seamlessly embed in your existing web, chat, chatbot, CRM, AI tools and others. The result is high-speed, highly productive end-to-end digital processes across front-office, multi-channel operations, on the road and in the field.
Requires no coding or integration effort. It seamlessly connects with and hugely augments the potential of existing legacy tech, core systems, digital services and multiple channels.