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Become a Fully-Digital Organisation
Most organisations only provide a handful of digital services given the cost and complexity of integrating existing legacy systems with multiple customer channels. Only a few of the largest organisations such as banks or insurers, have fully automated end-to-end processes. Often the following processes are either not digitally provided or not automated:
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providing evidence
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tracking progress
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making changes
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renewals / re-orders
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storing product documents
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product / account closure
TrustPortal allows end-to-end digital services, for the entire lifetime of a customer relationship – for less than 10% of the cost and time of traditional approaches.
Most organisations have less than 20% of their products that allow fully automated self-service!
Without TrustPortal - High Cost to Lengthy Digitisation Process
Fully Digitised Products
Manually Serviced Products
With TrustPortal - Low Cost and Rapid Digitisation of Products and Services
All Products Fully Digitised
Manually Serviced Products
End to End Digital Services
Not only can TrustPortal provide multi-channel digital interactions through web, mobile, chatbot and voice recognition, but it also provides a highly secure, customised digital portal and document storage capabilities.
This allows customers to not only request products or services digitally, but for robots to continually interact with the customers via simple, easy to use digital portals and notified via emails, SMS etc. This allows RPA to pro-actively update and send requests to customers, and reduces the need for customers to chase their requests. Customers can also upload or take photos of documents (e.g. proof-of-address or ID) as well as have a place for their product documentation to be stored, request changes to their products or services etc..
Digitising products and services with TrustPortal and Blue Prism is much faster and cheaper than traditional methods. TrustPortal is fully integrated with Blue Prism and all development work takes place in Blue Prism’s “No Code” platform.
Front office workers will create letters or emails and send to customer to provide updates or request information, often resulting in paper or email responses
Without TrustPortal - Time consuming, High Error Rate, Poor Customer Service, Lower Compliance
Customers interact with self-service digital channels and robots process data to legacy systems. Robots drive interactions, pushing progress info and delivering documents
With TrustPortal - Improved Customer Experience and Customer Satisfaction
With TrustPortal and Blue Prism, organisations can quickly and cost effectively digitise products and services in order to automate the entire customer journey and improve the overall customer experience. Customers interact with TrustPortal for a full digital self-service, with robots pushing requests or updates. Robots do the most of the work, passing work to staff or updating customers as required.
Robots do most of the work, passing work to staff or updating customers as required
Extend Digital Services to the Entire Organisation and 3rd Parties
Quickly digitise processes across departments and 3rd parties to streamline operations and improve productivity
Inter-company operations and 3rd party interactions often involve paper documents or expensive customised IT solutions for collecting and processing data. TrustPortal can quickly and cost effectively digitise all of those processes creating a more connected and streamlined organisation.
Why Choose TrustPortal?
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Digitise 100% of your products or services
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Transform the lifetime customer experience
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Introduce new digital products and services in a legacy environment
TrustPortal Provides the Following Key End-to End Digital Services Benefits:
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Simple Digital interactions: Visually appealing, simple digital interactions presenting a great, on-brand experience to customers.
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Full Customer Lifecycle Automation: The whole lifecycle and servicing of a customer relationship can be digitised and automated.
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No Legacy Issues: Robotics can integrate with any legacy system – hence any product or service can be digitised.
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Streamlined Interaction: Dynamic forms or chats present only the required information to fulfil a task.