Introduce Digital … for everything!
Traditionally, RPA has been thought of as only capable of automating “back-office” processes – but TrustPortal brings the enterprise scalability, security and the ability to digitise all customer channels. Most organisations only provide a handful of digital services given the cost and complexity of integrating existing legacy systems with multiple customer channels. So too often organisations:
Are left with customers calling, emailing or sending in paper forms
Incur high costs with a high potential for error in handling these traditional channels
Provide poor customer service, with lots of delays in servicing customer requests
However, TrustPortal harnesses the power of RPA to integrate with any number or age of systems, and provides simple digital interactions across all modern channels including web, mobile, chatbot and voice recognition.
So customers can use the digital channels they prefer, get the service they need – and organisations can reduce costs significantly!
Many existing processes require humans to fill in paper or simple online forms which are processed manually. This data is usually in an unstructured or semi-structured format and cannot be processed by RPA.
TrustPortal provides simple, high-productivity digital interactions through web, mobile, chatbot or voice recognition. This allows TrustPortal to capture structured information to digitise most processes, irrespective of whether they interact with old or outdated systems, thus allowing straight-through-processing online.
Customers must print and fill out paper forms, and/or send in emails which must be processed manually
Without TrustPortal - Time consuming, High Error Rate, Poor Customer Service
Customers have simple, high-productivity digital front-ends, chatbots or voice recognition
With TrustPortal - Full Customer Self-Service, High Customer Satisfaction
TrustPortal can digitise traditional channels – allowing automated straight-through-processing!
In addition to traditional web channels, TrustPortal also allows organisations to deploy newer channels such as sophisticated mobile apps, chatbots and voice recognition. TrustPortal can be easily embedded using your look-and-feel, and enable customer self-service or straight-through-processing.
Customer Facing Channels
Customer Communication Channels
Digitising products and services with TrustPortal and Blue Prism is much faster and cheaper than traditional methods. TrustPortal is fully integrated with Blue Prism and all development work takes place in Blue Prism’s “No Code” platform.
Why Choose TrustPortal?
70-90% of human effort can be removed through digitisation.
Enables any enterprise to become a truly digital enterprise.
TrustPortal Provides the Following Key Digitisation Benefits:
Simple digital interactions: Visually appealing, simple digital interactions presenting a great, on-brand experience to customers
No Legacy Issues: Robotics can integrate with any legacy system – hence any product or service can be digitised
Streamlined Interaction: Dynamic forms present only the required information needed to fulfil a task.
Compliance: Automate more end-to-end processes which follow predefined rules.
Manageability: No complex software distribution or support needs, as all robots are in the data centre
Much better ROI: Complex integration and bespoke digital services not needed – so TrustPortal is typically less than 10% of the cost of traditional approaches
Structured Data: Provided structured data at every step to enable end-to-end process automation