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Human-Robot
Collaboration
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Enhanced Attended
Robotics
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Multi-Channel
Digitisation
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End-to-End
Digitisation
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AI
Integration
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Digital
Passport

Introduce Digital … for everything!

Traditionally, RPA has been thought of as only capable of automating “back-office” processes – but TrustPortal brings the enterprise scalability, security and the ability to digitise all customer channels. Most organisations only provide a handful of digital services given the cost and complexity of integrating existing legacy systems with multiple customer channels. So too often organisations:

 

  • Are left with customers calling, emailing or sending in paper forms

  • Incur high costs with a high potential for error in handling these traditional channels

  • Provide poor customer service, with lots of delays in servicing customer requests

 

However, TrustPortal harnesses the power of RPA to integrate with any number or age of systems, and provides simple digital interactions across all modern channels including web, mobile, chatbot and voice recognition.


So customers can use the digital channels they prefer, get the service they need – and organisations can reduce costs significantly!

 

Many existing processes require humans to fill in paper or simple online forms which are processed manually. This data is usually in an unstructured or semi-structured format and cannot be processed by RPA.

 

TrustPortal provides simple, high-productivity digital interactions through web, mobile, chatbot or voice recognition. This allows TrustPortal to capture structured  information to digitise most processes, irrespective of whether they interact with old or outdated systems, thus allowing straight-through-processing online.

Customers must print and fill out paper forms, and/or send in emails which must be processed manually

Without TrustPortal - Time consuming, High Error Rate, Poor Customer Service

Customers have simple, high-productivity digital front-ends, chatbots or voice recognition

With TrustPortal - Full Customer Self-Service, High Customer Satisfaction

TrustPortal can digitise traditional channels – allowing automated straight-through-processing!

In addition to traditional web channels, TrustPortal also allows organisations to deploy newer channels such as sophisticated mobile apps, chatbots and voice recognition. TrustPortal can be easily embedded using your look-and-feel, and enable customer self-service or straight-through-processing.

Customer Facing Channels

Customer Communication Channels

Inter-Company 

Channels

Digitising products and services with TrustPortal and Blue Prism is much faster and cheaper than traditional methods. TrustPortal is fully integrated with Blue Prism and all development work takes place in Blue Prism’s “No Code” platform.

Why Choose TrustPortal?

  • 70-90% of human effort can be removed through digitisation.

  • Enables any enterprise to become a truly digital enterprise.

TrustPortal Provides the Following Key Digitisation Benefits:

  • Simple digital interactions: Visually appealing, simple digital interactions presenting a great, on-brand experience to customers

  • No Legacy Issues: Robotics can integrate with any legacy system – hence any product or service can be digitised

  • Streamlined Interaction: Dynamic forms present only the required information needed to fulfil a task.

  • Compliance: Automate more end-to-end processes which follow predefined rules.

  • Manageability: No complex software distribution or support needs, as all robots are in the data centre

  • Much better ROI: Complex integration and bespoke digital services not needed – so TrustPortal is typically less than 10% of the cost of traditional approaches

  • Structured Data: Provided structured data at every step to enable end-to-end process automation

social.png
Human-Robot
Collaboration
call-center.png
Enhanced Attended
Robotics
node.png
Multi-Channel
Digitisation
blockchain.png
End-to-End
Digitisation
cryptography.png
AI
Integration
blockchain (2).png
Digital
Passport

We have a global network of delivery partners that can support your intelligent automation strategy.

Get in touch now to find out more. 

Sussex Innovation Centre

Science Park Square

Brighton

BN1 9SB

United Kingdom

T. +44 1273 70 44 00

© TrustPortal Solutions Limited 2018