Employee self-service and back-office
Use our platform to deliver better work, smarter across all your back office, employee and partner self service functions: seamlessly joined up, end-to-end - across your enterprise.
You’ll then deliver a vast range of transformed services across functions including HR, payroll and finance - to deliver overall human capital management, claims, invoicing, orders, applications and other processes that provide greatly enhanced employee experiences, via any channel – faster and easier than ever, for much less
Key Gains
-
End-to-end process transformations with potential for up to 90% reduction in operational costs
-
Increased process compliance, efficiency, accuracy, speed and quality
-
Seamless augmentation of any AI and automation tool to enrich your team’s performance and deliver previously impossible, transformative outcomes
-
New high value, lower cost channels – including web employee and customer self-service portals
-
Improved customer and employee experiences leading to higher Net Promoter scores, greater retention and more
-
Better, smarter working seamlessly compatible with existing ways of working
-
Real process transformation without coding, delivered at lower cost in weeks – not years
Here’s how our customers are transforming back office & employee self service operations:
Transforming general employee self-serve activities including making a business card set up process much easier and faster to achieve
Transforming HR and payroll activities via a global self-serve portal for 5000 staff – using less resource at lower cost
Supported immediate switch to home working during COVID and enabled shop-based staff to deliver a wider range of services
Transforming sales update process for European distributors so forecasting insights are effortlessly delivered, much faster, using less resource and at a lower cost
Top Capabilities
Work transformed by straight though processing, with automated exception handling
Streamlined, ‘right first time’, process interactions for employees and customers
Employee interactions augmented with AI and cognitive tools, operating in tandem with robots, to deliver next best action, problem diagnosis and more
10% of cost of BPO automation including re-use of automations across all channels
Excel in multi-client operating environments
Web self-service with simple robot guided interactions
Can support widest range of large-scale process transformation
Fully compatible with home-working and mobile working: as only a browser needed
