Employee self-service and back-office

Use our platform to deliver better work, smarter across all your back office, employee and partner self service functions: seamlessly joined up, end-to-end - across your enterprise.

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You’ll then deliver a vast range of transformed services across functions including HR, payroll and finance - to deliver overall human capital management, claims, invoicing, orders, applications and other processes that provide greatly enhanced employee experiences, via any channel – faster and easier than ever, for much less

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Key Gains
  • End-to-end process transformations with potential for up to 90% reduction in operational costs
     

  • Increased process compliance, efficiency, accuracy, speed and quality
     

  • Seamless augmentation of any AI and automation tool to enrich your team’s performance and deliver previously impossible, transformative outcomes
     

  • New high value, lower cost channels – including web employee and customer self-service portals
     

  • Improved customer and employee experiences leading to higher Net Promoter scores, greater retention and more
     

  • Better, smarter working seamlessly compatible with existing ways of working
     

  • Real process transformation without coding, delivered at lower cost in weeks – not years

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Here’s how our customers are transforming back office & employee self service operations:
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Transforming general employee self-serve activities including making a business card set up process much easier and faster to achieve

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Transforming HR and payroll activities via a global self-serve portal for 5000 staff – using less resource at lower cost

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Supported immediate switch to home working during COVID and enabled shop-based staff to deliver a wider range of services

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Top Capabilities

Work transformed by straight though processing, with automated exception handling

Streamlined, ‘right first time’, process interactions for employees and customers

Employee interactions augmented with AI and cognitive tools, operating in tandem with robots, to deliver next best action, problem diagnosis and more

10% of cost of BPO automation including re-use of automations across all channels

Excel in multi-client operating environments

Web self-service with simple robot guided interactions

Can support widest range of large-scale process transformation  

Fully compatible with home-working and mobile working: as only a browser needed

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Get in touch 

Speak with our experts about at delivering better work, smarter - today.