Where Real-Time Agentic Automation belongs in Gartner's 2026 Technology Trend 'Vision'

A considered response from TrustPortal

Each year, the market waits for Gartner’s Technology Trends to set the tone. Some years it’s noise and some years you could say it’s déjà vu. The 2026 predictions seem to be different. This time, the signal is clear and it points directly to the space we’ve been building toward at TrustPortal for years.

Gartner names three forces that they foresee will shape the next chapter:

multi-agent systems, domain-specific intelligence and AI-native platforms that reshape how work is delivered.

Taken together, they describe a world where intelligent agents don’t just assist but actively orchestrate business processes. Where business process decisions form and flow in real-time and work becomes adaptive, immediate and completely aligned with the pace of the business customer.

This is precisely where real-time Agentic Automation sits and where TrustPortal are experts and we are definitely the operational expression of the trends that Gartner highlight for 2026.

Multi-agent systems and orchestrated workflows

We’ve already seen the limits of single bots and RPA scripts. The future isn’t a lone bot clicking screens, it’s co-ordinated, specialised agents working together across systems. Real-time agentic automation is the practical form of that idea.

Domain-specific intelligence: processes that understand context

Industry nuance isn’t optional; banks, insurers, telcos, public sector teams  their processes carry rules, exceptions, risks and Agentic automation thrives in this space because the intelligence is trained for the domain, not the generic use-case .Agentic automation thrives here because the intelligence is trained for the domain, not the generic use case.

Rapid change without ripping out legacy

Real-time agentic systems wrap around existing infrastructure and accelerate modernisation without forcing a costly rewrite. It’s something that Gartner calls ‘AI-native delivery’ but at TrustPortal, we’d call it progress without disruption. It matters, because 2026 will reward those who can change at the speed of their customers, not in weekly cycles, not at quarter-end, but in the moment.

Real-time agentic automation is how you get there because it’s the connective tissue between systems, people, decisions and action, turning high-level AI automation ambitions into working, measurable outcomes.

While others are still talking about agents, we’re delivering them across the enterprise; in complaints handling, onboarding, policy servicing, pricing operations; in fact, in any workflow where time, accuracy and experience matter.

The message from Gartner is simple: the next wave belongs to organisations that can act in a nimble business first way. The message from us at TrustPortal is simpler still: we’re already building that future with the reliability, governance and pragmatism enterprises expect, right now.