From 'HyperAutomation' to 'Real-Time Agentic Automation' - the evolution of enterprise transformation

How TrustPortal view the changes for business process

Evolutionary Agentic Automation

If you’ve ever wondered how to make digital transformation truly deliver, this short video is your starting point. It explains how TrustPortal brings together people, robots, and systems to create real-time, intelligent workflows that transform the way organisations operate from contact centres to back-office functions and beyond.

What this video will explain

In just a few minutes, you’ll discover:

• How automation has evolved from traditional scripts and RPA into Agentic Automation : a new generation of intelligent, real-time orchestration.

• What “HyperAutomation” meant at the time and how that concept has now matured into TrustPortal’s Real-Time Agentic Automation, connecting human agents, digital workers, and enterprise systems instantly.

• Why real-time matters: because in modern operations, customers and employees expect every process to move as fast as thought.

• How TrustPortal integrates with your existing stack, bridging CRM, BPM, and contact centre platforms without costly replacement.

• The measurable results: faster resolution times, happier agents, lower costs, and consistently better customer experiences.

The premise: real-time orchestration for people and processes

Most organisations still rely on systems that were never designed to talk to each other in real time. Every time a customer service agent switches screens, or a back-office team re-keys data, efficiency and morale take a hit.

TrustPortal’s Agentic Automation solves this. It acts as a real-time orchestration layer that links every system, digital worker, and human agent into one seamless workflow. Tasks are triggered automatically, data moves instantly, and employees focus on what matters; not what’s broken. For contact centres, that means customers get resolutions in minutes instead of days. For business operations, it means streamlined compliance, lower costs, and a stronger ability to scale. This is digital transformation done properly: practical, measurable, and people-centred.

From HyperAutomation to Agentic Automation, what’s changed?

When this video was first made, the industry called it HyperAutomation.  That term captured the ambition: to automate everything automatable.  TrustPortal has since taken the next step; transforming automation into real-time, Agentic capability.

Agentic Automation doesn’t just automate; it acts. It senses, decides, and executes actions instantly across systems, channels, and processes in support of the human at the centre. It’s not about replacing people. It’s about giving them the power to deliver outcomes at machine speed.  TrustPortal’s vision isn’t about displacing people, it’s about making the everyday working life a smarter environment, so that people are more productive and motivated.

See how TrustPortal’s real-time Agentic Automation platform transforms complex, disconnected enterprise processes into seamless, intelligent, customer-ready workflows.

If you lead customer experience, IT, or business operations, this is the blueprint for running a faster, more connected, and more resilient organisation.  At TrustPortal, we believe that tackling one pain point at a time is a great way forward, lets talk.

Watch the transformation video here: Trustportal - advancing HyperAutomation to drive digital experience transformation 1080p

We’d love to hear from you, contact the team here:  Get Started with TrustPortal | Request a Demo or Consultation