Case study: HyperAutomating the contact centre to transform digital experiences Chris LambertonJul 26, 20220 min readRated NaN out of 5 stars.TrustPortal Case Study Telefonica FINAL.pdfDownload PDF • 717KB
The 'Omni-Consumer' and the Utility paradox: Why legacy CX can't keep up and how Real-Time Agentic Automation changes the game
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