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Traditionally automation technologies like digital workers/RPA have been focused on back-office operations.
Increasingly these technologies, combined with AI, are delivering 10x more value and are being seen as strategically important - by transforming front-office operations.
Webinar overview:
A lot of EDF’s processes and data were locked in legacy back-end data systems and it was costing them time and money. Hear how EDF unlocked that data and surfaced it in real time to their customers / agents – without changing their underlying systems
We will discuss how enterprise companies are using TrustPortal and a combination of Intelligent Automation & APIs to solve complex user journeys
Who should attend:
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Automation leads – looking for ways to use automation in the front office in real time
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Front Office Transformation Leads – people interested to surface legacy data / systems to chat, email handling, contact centre to customers or agents
Speakers:
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Pete Conway, Automation & AI Manager at EDF
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Chris Lamberton, CEO, TrustPortal