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Updated: Mar 9

IMPLEMENT CONSULTING GROUP AND TRUSTPORTAL ANNOUNCES PARTNERSHIP - BRINGING SEAMLESS HUMAN TO ROBOT PROCESS AUTOMATION (RPA) TO OUR CLIENTS

TrustPortal have signed their first official Nordic implementation partner, Implement Consulting Group.

Our partnership with Implement Consulting Group will enable clients in the Nordics to extend their RPA strategy, increasing productivity, customer engagement consistency and compliance. Clients can now take advantage of assisted robot automation and the ability to extend end-to-end automation across their enterprise

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By leveraging our joint expertise in RPA software deployment, our customers can take advantage of a wide range of new automation capabilities resulting in a complete end-to-end experience

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These new capabilities unify front and back office processes while helping extend RPA deployments to more complex and time-consuming workflows. By enabling real-time human interactions, organisations can collaborate and streamline decision making on any given automated process, including approval, sign-off, change and review.

Customer benefits Include:

  • Making unattended robots suitable for desktop and real time automation: A dynamic front end increases front office productivity allowing for automated provisioning of Blue Prism software robots in real time while dealing with client-facing operations. This speeds up the delivery of tasks and improves the customer experience benefiting both customers and the organisations.

  • New Services Capabilities: Enables companies to rapidly deploy new automated services to their customers by building processes from the customer or front office environment across back office systems and operations.

  • Easy to Use & Intuitive: Digitized legacy systems through new web front-ends, mobile applications and chatbots. This enables human interactions and decision making throughout the automation process helping streamline the decision-making process.

  • Ultra-Secure: Leading encryption technology ensures that only authorized "key" holders can access the data and all data held in TrustPortal is secure (this includes UK Government / ISO27001 hosting and security, data in UK, AES256 encrypted).

Example of integrating RPA and TrustPortal

By enabling digital services to interact with RPA and allowing human interactions to be integrated into robot- driven workflows, the solution extends the automation scope to end-to-end process handling. Front office employees and omni channel customers can now utilize fully digitized, automated services to replace a wide range of manual customer service and technical support scenarios, increasing productivity without requiring cumbersome client installs.

Implement Consulting Group see RPA as a toolset that is introduced into organisations, for our customers to build on. This framework enables customers to continue the automation journey after projects are delivered so as to drive long term benefits. By combining TrustPortal and Blue Prism, customers now have a larger process automation capability by being able to extend enterprise RPA into the Front Office and across all organisation functions.

The trend we see in the market is that automation and digitization are shifting from an 'enabler to save time' towards an 'enabler for a greater and more streamlined customer journey'.

Example of integrating RPA and TrustPortal

Fact box

TrustPortal & Blue Prism (RPA) integration enables a new generation of automation solutions transferring data from humans to robots and vice versa leveraging advanced encryption standards. The drag and drop functionalities of Blue Prism combined with the easy modifiable design of TrustPortal make these solutions highly scalable in a secure environment.

"Offering our customers robust end-to-end automation, in both front-office and back-office functions, have been a key strategic priority for us.

We are delighted to partner with TrustPortal, an innovative company with a tangible, secure and proven solution, allowing us to merge robotics process automation and full human-to-robot functionality, in our customer offering.

Bringing them the benefits of; freeing up employee time to more value adding work, providing a better user experience and maximizing the full potential of the digital workforce."

Lasse Dalgaard Jensen, Partner, Implement Consulting Group - Intelligent Automation

About TrustPortal Solutions

TrustPortal is a dynamic software company focusing on innovative developments in the Robotics Process Automation (RPA) industry. With proven industry wide solutions, TrustPortal is well positioned to become a world leader in enabling Human to Robot (H2R) digital services. TrustPortal's secure and scalable solutions deliver new levels of productivity and cost savings to enterprise wide automation strategies.

TrustPortal/Blue Prism press release: Visit Website

About Implement Consulting Group

A leading Nordic-based management consultancy with global reach. We help organisations change – faster and with greater impact. We balance automation expertise and delivery, with organisational dynamics and change management. For almost 20 years, we have applied this approach to thousands of projects in public and private organisations across the world.

Implement Consulting Group is headquartered in Copenhagen, but has offices in Stockholm, Malmö, Oslo, Zürich and Munich. With more than 800 consultants on board, we offer detailed market know-how and presence in each of the Nordic countries.

Contact:

Lasse Dalgaard Jensen - Implement Consulting Group +45 2338 0055 ldje@implement.dk

Mads Meyer Jørgensen - Implement Consulting Group +45 52216002 mamj@implement.dk


DIGITAL TRANSFORMATION NEEDS THE RIGHT EMPLOYEE AND CUSTOMER INTERACTION TOOLS

Fig.1 An example of a front office and customer service process

Businesses know that they need to adapt to address changes in customer demand, technology and competition. Business agility is needed to adapt to the evolving demands of the global market place which many companies still need to embrace. Some have already been able to improve their metrics: profitability, cost reduction & customer centric activities by realising digital opportunities, leveraging technology and implementing new ways of working.

Wholesale transformation is not for the fainthearted and often takes years to realise real benefits. However, by using a functional or Business Scenario (Use Case) approach, organisations are able to build a strategic roadmap with digital technology tools and operational changes to realise early business benefits. Robot Process Automation (RPA) tools are proving invaluable in enabling these early operational and productivity improvements, enabling companies to build lasting digital models designed to deliver digital improvements across their organisation.

Traditional RPA practices fall short of a full end-to-end offering because of the differing skill sets between robots and humans. Workflows can be varied and complex and this is where TrustPortals unified approach to automation brings together human and robot workforces through a dynamic digital platform for RPA.

By introducing human interactions into robotic processes, TrustPortal is able improve efficiency and simplify business processes. TrustPortals dynamic environment simplifies user interactions by only presenting relevant information or specific form fields needed to complete a task. This speeds up and improves accuracy of user interactions.

BLUE PRISM (RPA)

TrustPortal works with Blue Prism to enable end-to-end automation across a broad range of business functions. As pioneers of Robotic Process Automation, Blue Prism software is a technology that is run by the business but built with IT governance and security. It enables employees to focus on higher-value work while autonomous multi- skilled software robots tirelessly perform error-free rules based admin transactions. By utilising the power of TrustPortal's digital front-end for RPA, businesses are able realise significant improvements in service levels and cost reductions

PRINCIPAL BUSINESS AND IT BENEFITS

Using TrustPortal as either a consumer self-service or front office internal portal, organisations can realise benefits from this dynamic human automation platform with Blue Prism virtual workforce robots digitizing end-to-end processes.

  • Efficiency savings can be made across multiple departments including Customer Service, IT, HR and Finance. Error free rules based tasks can be completed quickly with human interaction where needed.

  • Dynamic functionality simplifies tasks for the user enabling quicker and more accurate completion

  • No coding involved reducing IT workload

  • Rapid deployment of updates and changes enable businesses to react quickly to market demands

TRUSTPORTAL AND BLUE PRISM OFFER A TRUE DIGITAL EXPERIENCE

TrustPortal provides a digital platform that allows users to interact with Blue Prism robots opening up a raft of opportunities for automating tasks in the front and back office. Adding virtual agents, Blue Prism robots perform repetitive tasks error free whilst TrustPortal dynamically retrieves relevant data across multiple systems, presented through one dynamic front end:

  • Digital front-end for front-office agents, back-office employees & customer self-service Highly secure for customer and company engagement (e.g. Doc passing for KYC) Web and mobile, integration to IVR, chatbot, voice recognition

  • Connectivity of legacy systems to digital channels

  • Simple Staff workflow and hand-off, allowing robots to simply interact with back-office agents.

Special Notices

This document reflects the understanding of the author in regard to the subject title. This document is presented "As-Is" and TrustPortal does not assume responsibility for the statements expressed herein. If you have questions about the contents of this document, please direct them to sales@trustportal.org.

Trademarks

The following terms are trademarks of TrustPortal Solutions Limited in the United Kingdom and/or other countries: TrustPortal, Trustportal, Trust Portal, R2H, Robot to Human, Human to Robot. The following terms are trademarks of Blue Prism Limited in the United Kingdom and/or other countries:

BLUE PRISM & TRUSTPORTAL: END-TO-END AUTOMATION THAT UNIFIES THE HUMAN & DIGITAL WORKFORCE

The Digital Workforce is here and is fueled by the rapid growth of Robotic Process Automation (RPA). As the pioneer in this market, Blue Prism's trusted RPA platform enables users to interact with any given automated process in real time. The Blue Prism/TrustPortal integration combines Blue Prism's Digital Workforce Operating System with TrustPortal's secure, dynamic front-end user interface. This combination of human-assisted and robot automation gives enterprises the ability to easily introduce human interactions into complex processes.

COMBINING HUMAN-ASSISTED & ROBOT AUTOMATION

The TrustPortal integration with Blue Prism's software robots make it possible for human actions and activities to be seamlessly embedded into automated end-to-end processes across new and legacy systems. Organizations can now simply and securely manage robot-to-human digital labor interactions within a single process, without the need for desktop-hosted (RDA) components.

The TrustPortal platform is a highly functional SaaS or On-Premise platform with digital front-end capabilities, RSA encryption, dynamic form creation, and a drag-and-drop functionality that uses Blue Prism's workflow.

This integration means that workers can now interact directly within an RPA process - extending the automation of more complex and time-consuming interactions to help organizations accelerate digital workforce transformation.

HOW IT WORKS

Blue Prism software robots perform repetitive tasks on the back end, while TrustPortal dynamically generates relevant request interactions with customers, front office agents, and cross-company staff. Together, Blue Prism and TrustPortal help enterprises realize better productivity for front and back-office employees, customers, and partners, automating manual tasks via a single dynamic and secure environment. Organizational benefits include:

  • A dynamic digital user interface with software robots that link customer self service and front- and back- office operations as digitized end-to-end activities - ideal for attended robotics in contact centers

  • Digital replacement of existing paper forms that are dynamically managed with robots in any legacy system, and RSA encryption to safeguard customer-to-company information sharing

  • Ability to digitally connect chatbots (Trustbot), IVR/voice recognition, or other omni-channel technologies to legacy systems to minimize employee interaction, unless intervention is required

BLUE PRISM & TRUSTPORTAL: HOW ORGANIZATIONS BENEFIT

The combination of Blue Prism's intelligent automation expertise and TrustPortal's digital platform offers a world of possibilities for enterprises that need to streamline complex processes, including such advantages as:

  • Increased Efficiency & Productivity: Digital interaction with legacy systems is often technically or cost- prohibitive. With TrustPortal/Blue Prism, any process can be digitized and automated end-to-end. For example, when robots carry out repetitive, rules-based activities at contact centers, agents can manage higher value, complex interactions - increasing agent productivity and improving customer engagement and operational metrics

  • Cost Savings & Customer Service: Increased efficiency translates into a significant reduction vs. the cost of manual processes - delivered much more quickly, more accurately, and with higher customer satisfaction.

  • Security & Compliance: Leading encryption technology ensures that only authorized "key" holders can access the data and that all data held in TrustPortal is secure (this includes UK Government / ISO27001 hosting and security, data in UK, SHA512 encrypted).

  • Easy to Use & Intuitive: TrustPortal and Blue Prism allow the integration of any enterprise system with new technology in response to customer demand - including real-time engagement through web, mobile, chatbot and voice channels - to help streamline the decision-making process.

SUMMARY

Enterprise and government organizations have embraced automation. The Blue Prism/TrustPortal integration gives organizations the ability to automate end-to-end processes. TrustPortal's highly secure, dynamic, digital user interface connects customers, contact center agents, employees and customers with Blue Prism's automated robotic processes for a more efficient workforce.

About Blue Prism

As the pioneer, innovator and market leader in Robotic Process Automation (RPA), Blue Prism (AIM: PRSM) delivers the world's most successful Digital Workforce with software robots that automate repetitive administrative tasks and meet the requirements of the most demanding IT environments. Blue Prism provides a scalable and robust execution platform for best-of-breed AI and cognitive technologies and has emerged as the trusted and secure RPA platform of choice for the Fortune 500. For more information, visit www.blueprism.com.

About TrustPortal

TrustPortal is a dynamic software company focusing on innovative developments in the RPA industry. With proven industry-wide solutions, TrustPortal is well positioned to become a world leader in enabling Robot-to- Human (R2H) digital services. TrustPortal's secure and scalable solutions deliver new levels of productivity, cost savings and interaction simplicity to enterprise-wide automation strategies.

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