Discover how NewDay have  transformed their Contact Centre to deliver enhanced CX
 

Join Nikki North, Intelligent Automation Product Manager at NewDay, as she explains how TrustPortal transformed their approach to contact centre innovation – delivering immediate value, whilst minimizing business disruption.

 

What You'll Discover:

🚀 Agile Automation Strategy 

Learn how NewDay utilises TrustPortal's no-code platform to rapidly prototype and validate automation opportunities before committing to full RPA development. Gain insight to the approach that standardizes problem processes and eliminates spreadsheet-based workflows, delivering immediate ROI while building the business case for deeper automation.

 

📊 Real-Time Intelligence & Agent Empowerment

 Understand how NewDay leverages TrustPortal to capture process data seamlessly, feeding Power BI dashboards that drive agent coaching and performance insights.

 

🎯 Risk-Free Innovation:

Explore NewDay's game-changing approach to complaints management – how #trustPortal is driving  a 12-18 month proof-of-concept bridge, that validates  requirements and ensures seamless transition - all while maintaining agent productivity and minimizing change impact.

 

Why HyperAutomation is making a difference?

 

• Complementing existing CRM and contact center investments - without costly integrations

• Proving automation value before major technology commitments

• Managing large-scale platform changes with controlled, low-risk roll-outs

• Keeping agents productive during technology transitions

 

This webinar is for:

Experienced Leaders, Contact Center Directors, Process Automation Managers, Technology Leaders and Business Decision Makers seeking practical, proven approaches to Contact Centre  transformation and and increase in CX performance.