Automate more through Human-Robot Collaboration

There is rapidly growing interest in the use of Robotic Process Automation (RPA) tools such as Blue Prism, where software “digital workers” can perform mundane, repetitive administrative work currently done by people. RPA can be a fraction of the cost of people, setting itself apart by being available 24/7 and operating with 100% accuracy.

But the reality is that organisations struggle to achieve high levels of automation, even when those processes are highly suitable for RPA. In a typical process (see below), there are many instances where robots stop and humans have to get involved:

• Handling issues with poorly validated data (e.g. old address, wrong fund to switch from/to)

• Making decisions (e.g. where case has high value, or has risk flags)

• Dealing with exceptions (e.g. unexpected error during fund transfer)

• Handoffs between teams (fragmented process)

Once there has been human intervention into a process, it usually gets completed manually.

Humans can help robots where there is poor data, judgement needed or unexpected errors

Most business processes across organisations today remain human centric because they can adapt to poor data, make subjective judgements and handle unexpected issues etc.. For organisations implementing RPA, these issues prevent full end-to-end processing and as result, often as little as 30-50% of work can be fully automated. Enabling collaboration between the human and digital workforces dramatically improves the scope for full end-to-end automation and greatly extends the reach of Blue Prism.

TrustPortal’s dynamic user interface enables interactions between the user and Blue Prism. When a robot encounters an issue which needs human attention, Blue Prism will generate dynamic content specific to the issue and present it in TrustPortal for the human to resolve. The UI is simple and intuitive and allows users to step in to a process to fix an issue or make a judgment when required so robots can continue their work.

​Why Choose TrustPortal?

• 2 to 3 times more work processes automated.

• Much higher return from your RPA investment.

• Much wider range of processes that can be automated.

• Truly enabling RPA to scale across your enterprise.

TrustPortal provides the following key human-robot collaboration benefits:

• Human/Robot Interactions: Users can start robot processes and robots can get human help where necessary.

• Dynamic forms present only the required information needed to Streamlined Interaction: fulfil a task.

• extends productivity across a Consistent, Optimised Processes:multi-skilled workforce.

• Increased Compliance: Automate more end-to-end processes which follow predefined rules.

• Parallel Search/Retrieve/Update: A single action can result in multiple robot processes being run in parallel.