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Front Office
Transformation
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Human-Robot
Collaboration
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Multi-Channel
Digitisation
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End-to-End
Digitisation
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AI
Integration
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Digital
Passport

Transform the Front-Office with TrustPortal and Blue Prism

TrustPortal brings the enterprise scalability, security and management of Blue Prism RPA to the front-office - to transform the agent and customer experience!

TrustPortal can significantly reduce call durations by as much as 50% or more.

Robots to do all the hard work, accessing multiple systems in parallel, pre-filling data in forms wherever possible, and providing a “best possible interaction” with agents. This significantly reduces call duration and increases customer satisfaction and also reduces errors. It also potentially allows straight-through-processing, with all work being requests done efficiently and quickly while the client is on the call.

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The huge benefit to using TrustPortal and Blue Prism is that the robot resources are server based and can be shared across an organisation whenever needed. TrustPortal further enhances this by letting multiple robots carry out a task for a single agent which significantly improves call durations and customer experience.

Why Choose TrustPortal?

  • Up to 10x times more agent productivity than traditional RDA.

  • Much better ROI through re-using robots across front and back office.

  • Much better customer service, especially for complex requests.

TrustPortal Provides the Following Key Benefits:

 

  • Simple digital interactions: removing the need to interact with complex legacy systems. Reduced training requirements.

  • Streamlined Dynamic Forms: Forms are pre-filled by robots from data they find, and present information simply to agent - including the "next best interactions" to help agents with next steps

  • Parallel Search/Retrieve/Update: A single action can result in multiple robot processes being run in parallel.

  • Increased Compliance: Automate more end-to-end processes which follow predefined rules.

  • Managability: No complex software distribution or support needs, as all robots are in the data centre.

  • Much better ROI: Robots are not desktop based and can reused when front-office is not active

  • Self-Service: Totally remove the need for calls by moving digital automations onto self-serve channels including IVR, Web, Mobile, Chatbot and Voice Recognition

call-center.png
Front Office Transformation
social.png
Human-Robot
Collaboration
node.png
Multi-Channel
Digitisation
blockchain.png
End-to-End
Digitisation
cryptography.png
AI
Integration
blockchain (2).png
Digital
Passport