Transform the Front-Office with TrustPortal and Blue Prism
Most organisations that currently use Blue Prism have focussed on automating back-office processes where robots deal with structured data. But together, TrustPortal and Blue Prism can also bring enterprise scalability, security and management of RPA to the front-office.
Using TrustPortal and Blue Prism in the front-office compares favourably to traditional RDA tools (Robotic Desktop Automation) because of the speed and simplicity at which work can be completed. This is because:
While RDA software is installed on every agent desktop, front office staff must still use existing legacy systems.
Front office staff must start specific robot processes that can assist them.
Usually only a single robot available to assist the front office agent.
Front office agents have to understand how to cater for errors. (eg. restarting process or robot)
TrustPortal and Blue Prism RPA can provide significantly higher efficiency in the front-office with up to 50% reduction in call times and much better customer service.
TrustPortal provides a simple dynamic user interface where agents can initiate processes in real-time and one or more robots carry out tasks across multiple systems in parallel.
Front office staff need to access, search, and update information across legacy systems
Without TrustPortal - Time consuming, High Error Rate, Poor Customer Service
Front office staff use TrustPortal to trigger multiple robots accessing legacy systems in parallel
With TrustPortal - Significant Improvement in Call Duration and Customer Satisfaction
TrustPortal can significantly reduce call durations by as much as 50% or more.
Robots to do all the hard work, accessing multiple systems in parallel, pre-filling data in forms wherever possible, and providing a “best possible interaction” with agents. This significantly reduces call duration and increases customer satisfaction and also reduces errors. It also potentially allows straight-through-processing, with all work being requests done efficiently and quickly while the client is on the call.
The huge benefit to using TrustPortal and Blue Prism is that the robot resources are server based and can be shared across an organisation whenever needed. TrustPortal further enhances this by letting multiple robots carry out a task for a single agent which significantly improves call durations and customer experience.
Why Choose TrustPortal?
2 to 3 times more more productivity than traditional RDA.
Much better ROI through re-using robots across front and back office.
Much better customer service, especially for complex requests.
TrustPortal Provides the Following Enhanced Attended Robotics Benefits:
Simple digital interactions: removing the need to interact with complex legacy systems. Reduced training requirements.
Streamlined Dynamic Forms present only the required information needed to Interaction:fulfil a task.
Parallel Search/Retrieve/Update: A single action can result in multiple robot processes being run in parallel.
Increased Compliance: Automate more end-to-end processes which follow predefined rules.
No complex software distribution or support needs, as all Manageability: robots are in the data centre.
Robots are not desktop based and can Much better ROI:reused when front-office is not active.